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Coupon Customer Service

By Coreen Trost, Entreprenerial Center Office Manager Does your business use coupons?  If you do, how do you or your employees treat the customers who use them?  Do you thank them for using the coupon?    Or do your cashiers roll their eyes and check the expiration date like you are the biggest annoyance that had walked through their door all day.

I am a big coupon user and have many experiences with coupons.  Some of these are bad experiences and they have determined if I will ever return to a business. 

I recently went into a chain store type business where they have weekly ads with coupons.  I like to stop by and check out the weekly specials, even if I don’t need something.  I often pick up a bargain or stock up on some things that I use a lot of.  Who doesn’t in this economy?

During this visit, there was already a coupon ad flyer in the hand basket that I picked up when I first walked in.  I looked through the ad and quickly found something I can always stock up on.  I grabbed the item and tore out the coupon while I stood in the checkout line. 

The cashier was so rude!  She grabbed the coupon, crumpled it and threw it in the trash while exclaiming that it was from last week. Although I had made a simple mistake, she made me feel like a thief.

This stores new coupons start on Sunday mornings and this was Wednesday afternoon.  Maybe they should clean out the baskets more frequently.  However more importantly, I didn’t do it on purpose.  I swear I was not trying to steal $2.00 worth of sugar-free jello.  Really?!  

Guess what, I’m not going back to that store anytime soon.  No matter how much I can save on hairspray.  I can go to lots of other places for a bargain and better customer service.  Those are the businesses that will get my hard earned dollars.

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