Coupon Customer Service


I am a big coupon user and have many experiences with coupons.  Some of these are bad experiences and they have determined if I will ever return to a business. 

I recently went into a chain store type business where they have weekly ads with coupons.  I like to stop by and check out the weekly specials, even if I don’t need something.  I often pick up a bargain or stock up on some things that I use a lot of.  Who doesn’t in this economy?

During this visit, there was already a coupon ad flyer in the hand basket that I picked up when I first walked in.  I looked through the ad and quickly found something I can always stock up on.  I grabbed the item and tore out the coupon while I stood in the checkout line. 

The cashier was so rude!  She grabbed the coupon, crumpled it and threw it in the trash while exclaiming that it was from last week. Although I had made a simple mistake, she made me feel like a thief.

This stores new coupons start on Sunday mornings and this was Wednesday afternoon.  Maybe they should clean out the baskets more frequently.  However more importantly, I didn’t do it on purpose.  I swear I was not trying to steal $2.00 worth of sugar-free jello.  Really?!  

Guess what, I’m not going back to that store anytime soon.  No matter how much I can save on hairspray.  I can go to lots of other places for a bargain and better customer service.  Those are the businesses that will get my hard earned dollars.

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Iowa Western Community College

2700 College Road

121 Ashley Hall (Park in Ashley Hall Visitor Parking)

Council Bluffs, Iowa 51503

712-325-3350

Sue Pitts - spitts@iwcc.edu

Michael Mitilier - mmitilier@iwcc.edu

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Funded in part through a cooperative agreement with the U.S Small Business Administration (SBA). All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA